Front Office Manager

We are seeking an experienced and dynamic Front Office Manager to lead our front office operations. With at least 3 years of experience in Koh Samui’s hospitality industry, with proven expertise in managing front desk teams, guest relations, and daily operations in a resort or hotel environment.

Key Responsibilities

• Oversee all front office operations, including reception, reservations, concierge, and guest services
• Lead, train, and motivate the front office team to deliver exceptional service standards
• Manage guest check-in/check-out processes and ensure smooth daily operations
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency
• Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experiences
• Monitor occupancy, room allocation, and revenue opportunities
• Prepare and analyze front office reports, budgets, and performance metrics
• Ensure compliance with company policies, brand standards, and local regulations

Requirements

• Thai nationality
• Minimum 3 years of experience in front office management within a resort or hotel in Koh Samui
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities (English required; additional languages are a plus)
• Solid organizational and problem-solving skills
• Proficiency in hotel management systems and Microsoft Office
• A guest-focused mindset with the ability to handle high-pressure situations gracefully
• Knowledge of Koh Samui’s hospitality market and guest expectations