Rooms Division Manager (RDM) / Front Office Manager (FO Manager)

On behalf of our client, a luxury five-star resort nestled along the pristine shores of Lamai Beach, we are seeking talented hospitality professionals to join their team. This beachfront property offers world-class service in a breathtaking tropical setting, blending Thai warmth with international standards of excellence.

Key Responsibilities:

• Supervise front office operations including reservations, check-in/out, and guest services.
• Coordinate with housekeeping and other departments for room allocation.
• Ensure high standards of hospitality and guest satisfaction.
• Manage staff training, scheduling, and performance evaluations.
• Handle guest complaints and resolve operational issues efficiently.
• Monitor occupancy rates, revenue targets, and operational budgets.

Qualifications:

• Bachelor’s degree in Hospitality Management or equivalent.
• 5+ years of front office or rooms division experience, with at least 2 years in a managerial role.
• Strong background in guest services and hotel operations.

Skills:

• Exceptional customer service and guest relations skills.
• Strong leadership and team management abilities.
• Ability to handle high-pressure situations and resolve guest complaints.
• Financial and operational management skills.
• Multilingual abilities (English required; other languages a plus).

Benefits:

• Staff accommodation provided, offering convenience and comfort while living and working on Koh Samui.
• Comprehensive group insurance coverage to support health and wellbeing.
• Generous leave policy: currently 6 days per month, with plans underway to expand to 8 days per month (equivalent to 2 days per week) as part of our enhanced benefits package.
• Complimentary meals available in the staff canteen, with additional dining privileges in the restaurant.